Customer Support

As the leader of fiber laser cutting machine manufacturers, what customer support will Golden Laser provide？

✔ Listen to the voice of customers

✔ Analyze customer’s needs

✔ Solve customer's problems

✔ Improve machine application

✔ Reform industry status

Golden Laser pursues excellent product quality and follows the service spirit of "Customer first, Sincere service" and adheres to the three high service standards of "High positioning, High quality, and High efficiency." 

The pre-sales, sales, and after-sales services run through the product's life and strive to create more added value for customers, and therefore become the ideal brand chosen by our customers.

Pre-sale Service 

- Provide technical consultation: Golden Laser will respond promptly to all customers' inquiries and provide customers with various production process plans, laser equipment technical consultation, sampling, equipment selection, technology and price consultation, and other services. 

- Provide comfortable inspection reception: We welcome customers to visit our company anytime, anywhere, and provide customers with catering, accommodation, and transportation convenience service.

- Is a fiber laser system the right tool for your application?

- Fully automatic or semi-automatic tube cutting machine, which one to choose?

- Using fiber laser? What laser power is needed?

- What are the system requirements? Germany PA CNC system or Cypcut?

In-Sale Service 

- Investigate the installation environment for the customer, and provide the equipment layout within seven working days after the contract to ensure the installation site is 

meet the equipment installation requirements 

- We guarantee punctuality, quality, and quantity to strictly comply with the terms of the contract. Golden laser engineers will have a comprehensive operation and maintenance training for customers at the equipment installation and commissioning site. The training include: 

- Awareness of Laser safety protection; basic principles of lasers; equipment system composition; equipment operation and precautions 

- Daily maintenance of equipment, laser adjustment, and spare parts replacement operation skills 

- Use of equipment operating software and metal nesting software 

- Advanced cutting process and method 

- New materials process testing methods 

- Common hardware troubleshooting methods 

- The installation and training time for the machine is no less than seven working days until the customer can independently process and produce and master the measurement method of the new material cutting process.

After-Sale Service

We set up a 24-hour global after-sales service hotline: 400-9699-920 to respond to customer feedback in a timely!

Golden Laser solemnly promises: 

- Two-year free warranty for the whole equipment and lifetime maintenance 

- We promise to solve customer’s problems quickly, provide door to door service, and 24 hours online machine maintenance 

- Customers can come to our company at any time for free technical training 

- After the warranty period, we still provide extensive and favorable technician support and spare parts supply for our users 

- Enjoy free laser software upgrade